Evidence-Based Management
- Vision, Mission & Goals
- Goals, Measures & Behaviours
- Outputs, Outcomes & Impacts
- What are the five categories of measures in an organisation?
- Why is measuring activities and outputs easier than measuring outcomes?
- How does delivering valuable outcomes to customers help organisations reach their goals?
- Why might an organisation’s focus on improving impacts without improving customer outcomes be harmful?
- What is the relationship between activities, outputs, and outcomes in an organisation?
- Leading & Lagging Indicators
- What is the difference between leading and lagging indicators?
- Why are value measures often considered lagging indicators?
- How can changing reward and bonus structures benefit organisations?
- How does focusing primarily on activity and output measures affect organisations?
- What strategy can help organisations ensure they generate positive outcomes from their work?
- Key Value Areas (KVAs)
- Why is it important for organisations to validate their assumptions about the value of features?
- What is the first step toward achieving a Strategic Goal according to EBM?
- What are the four Key Value Areas (KVAs) in EBM, and what do they represent?
- Why is it important for organisations to balance attention across all four KVAs?
- How can identifying customer and user satisfaction gaps benefit an organisation?
- Key Value Measures (KVMs)